FAQs

How long does it take to process the return?

Please allow up to two weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?

After returns have been inspected for wear or use, refunds will be issued to the card used for the original purchase within five business days.   Please note that your bank or financial institution is ultimately responsible for crediting your account once we approve a refund.

Do we pay for the shipping costs?

We do not reimburse shipping costs for your item to be returned to us unless the wrong item was sent to you or it was damaged when you received it.

Can I return my items to a store?

Yes!   We are happy to return your online order in the Provo and Lehi locations.   It will take a few extra days to process, but we are happy to return it.

How can I cancel my order?

Please email [email protected] immediately with URGENT CANCEL ORDER in the subject line so we can get it taken care of quickly.